Every day, millions of Americans are targeted by scammers through phone calls, emails, text messages, online or in person. Scammers’ tactics can change daily, which is why it’s important for consumers to stay on top of the latest scam reports from local and national news outlets, as well as your local utility companies.
Over the past few years, many South Central Power members were targeted through scams in which the scammers demanded immediate payment and threatened to shut off power if the money was not received. Remember, South Central Power will never call you and demand immediate payment without notice.
Trending scam tactics
We want you to be aware of two trending scam tactics. One is the overpayment trick, where a scammer contacts you and claims that you have overpaid your utility bill. The scammer will say they need your personal banking information to deposit the credit back to your checking account. Don’t fall for this scam! If you make an overpayment on your energy bill, South Central Power will automatically apply the credit to your account, which will carry over to your next billing cycle.
Another trending scam is smishing (short for SMS phishing). Many consumers know to watch out for suspicious emails, but we tend to trust text messages sent to our smartphones. Always question suspicious texts, especially from someone claiming to represent a utility. South Central Power will only send you important updates via text if you’ve signed up for Outage Alerts or My Account.
Take control
Here are a few reminders on how to take control of the situation when you’ve been targeted by a scammer:
- Take your time. Utility scammers try to create a sense of urgency so that you’ll act fast and hand over personal information, especially over the phone. Take a moment to think about the situation before acting.
- Be suspicious. Scammers typically request immediate payments through prepaid debit cards or third-party apps. Unusual requests like this should raise red flags. Remember, if the request seems strange and out of the ordinary, you’re likely being targeted by a scammer.
- Confirm before you act. If you’re contacted by someone claiming to represent South Central Power or another utility but you’re unsure, just hang up the phone and call the utility directly. You can reach us at 800-282-5064 to verify the situation.
South Central Power wants to make sure you avoid scams that could put you or your financial information in jeopardy. If you have any questions or would like more information about how you can protect yourself from scammers, visit the Stop Scams page on our website.
From the August 2023 issue of Ohio Cooperative Living.