Report an Outage Via Text
Reporting Power Outages via Outage Alerts Text Message is Fast and Simple
First, make sure your cell phone number on file with us is current. There are 2 ways to add/update your phone number:
- Log in to your online account and under Notifications > Manage Contacts, enter your current cell phone number (if you haven’t registered your online account yet, go to your online account to do so).
- Call (800) 282-5064 to speak to a representative to request the phone number be added to your account.
- This is a free service; there are no sign-up fees or costs, although normal text and/or data rates may apply to your cell phone.
Once your cell phone number is up to date, you can opt-in. Please allow 25 hours after adding your cell phone number to your account.
- To join, simply text SCPOPTIN to 85700. A response will be generated confirming your service location. Confirm your location by texting back the appropriate response.
- Now you’re ready! To report a power outage, simply text OUT to 85700 and follow the prompts.
- For outage updates, just text STATUS.
- When service is restored for all members impacted by the outage, you’ll receive a confirmation text that power has been restored.
- For help with SMS, send the word HELP to 85700.
- To opt-out, or stop the service, text STOP to 85700.
- Message and data rates may apply. Messages will only be sent upon your request.
Please do not report your outage by email or through Facebook or other social media applications. These are not always staffed and your outage will not be logged.
Receive Outage Alerts Via Text
South Central Power Offers Outage Alerts Text Messaging to Help Keep Members Better Informed During Power Outages
When enrolled for Outage Alerts members will generally receive notifications when:
- We have verified an outage at the member’s address
- Power is restored
During an outage, South Central Power will use text alerts to share general outage information rather than information related to a specific service address.
Depending on the size of the outage, South Central Power may also share information through:
- Website
- Social media
- Local radio and television stations
You may review our Privacy Policy, our provider’s Terms & Conditions and our provider’s Privacy Policy.
** If you do not receive a confirmation when you attempt to opt in, contact your carrier to check to see if they have blocked short codes.
Outage Map
For near-real-time information about outages on your computer or smartphone, you can also view our Outage Map. The map will show a summary of outages by county and estimated restoration times.