FAQs

Who is connectSCP?

connectSCP, a 100% wholly owned division of South Central Power, was created to provide connectivity to the unserved and underserved members within our service area.

Over the next 30 months (ending late 2025 or early 2026), we will be constructing our fiber optic internet network and connecting new customers to 100% fiber internet service; helping to close the digital divide.

Why does fiber matter?

On a grand scale, the internet connects us to the world and the world to us — in our homes and businesses here in Ohio. Let’s take things one step further and think about how we use the internet in our daily lives. From an economic perspective, the internet gives us the opportunity to work from home, manage the day-to-day operations of a business, gives us access to government services, manage our financial lives with online banking, grants access education resources to learn a new trade or profession or advance our skill sets within our current trade or profession. All of which contribute to the vitality of our local economy and community.

Then, there is the social aspect of the internet, connecting us to what matters most. That might be a video call with family and friends, sharing and viewing pictures on social media, or something as simple as an email letting someone know you are thinking about them. In so many ways, when a face-to-face visit is not an option, the internet makes maintaining connections to family and friends easier.

What are the advantages of fiber-based internet?

High Speeds: Fiber-optic cables transmit data using light signals, allowing for significantly faster data transfer speeds compared to copper-based cables. This results in faster upload and download speeds, making it ideal for bandwidth-intensive activities like streaming, online gaming, and large file transfers.

Low Latency: Fiber-optic internet has lower latency, which means data travels at high speeds with minimal delays. This is crucial for real-time applications such as online gaming, video conferencing, and VoIP (Voice over Internet Protocol) calls.

Reliability: Fiber-optic cables are less susceptible to interference and signal degradation than traditional copper cables. They are not affected by electromagnetic interference or radio frequency interference, providing a more stable and reliable connection.

Symmetrical Speeds: Unlike some other broadband technologies that may offer faster download speeds than upload speeds, fiber-optic internet typically provides symmetrical speeds. This means that both upload and download speeds are equally fast, which is beneficial for activities like video conferencing and cloud-based services.

Future-Proofing: Investing in fiber-optic infrastructure is considered a future-proof solution because it can accommodate increasing bandwidth demands for years to come. As technologies evolve and data requirements grow, fiber-based internet is well-positioned to support these changes.

What is fiber-optic internet?

Fiber-optic internet uses thin strands of glass or plastic (fiber-optic cables) to transmit data using light signals. This technology allows for faster and more reliable internet connections compared to traditional copper-based alternatives.

Does weather affect fiber-optic internet performance?

Fiber-optic cables are less susceptible to weather-related interference compared to copper cables. The impact of weather on fiber-optic internet is minimal, and users typically experience consistent performance regardless of weather conditions.

How much does fiber-based internet service cost?

connectSCP is committed to making premier technologies and high-speed internet accessible for rural communities in Ohio. We are working to develop final pricing but will offer multiple packages for both casual and power users.

 

How will connectSCP improve my experience with connectivity?

connectSCP’s network is being built using advanced fiber optic technology using premier materials. This will allow us the efficiency and capability to provide symmetrical upload and download speeds (fast no matter what you do online) and unlimited data usage, so you never have to budget your usage again.

These key features allow you to enjoy your internet freely and with absolutely minimal buffering and waiting.

What is the “digital divide”?

The digital divide refers to the gap between individuals and communities that have access to and use digital technologies and those who do not. This divide encompasses disparities in access to the internet, computers, smartphones, and the skills necessary to navigate and utilize these technologies effectively.

What should I do if I have a problem with my service?

Please call 800-282-5064 for any issues related to your service or bill.

A local connectSCP representative will try to remotely help you resolve any issues you have. If we cannot fix the problem over the phone, we will send a technician to your house to fix the issue.