Terms & Conditions

connectSCP, LLC (“connectSCP”) has established an Acceptable Use and Network Management Policy (“AUP”) for the protection of connectSCP and its Subscribers for the use of its products and services. connectSCP can be contacted at (800) 282-5064 regarding any questions you have about this AUP, connectSCP, or its products and services. By using services provided by connectSCP, you agree to be bound by the terms of this AUP. This policy may be updated from time to time. Subscribers are encouraged to frequently check this page for any changes to this policy. Continued use of the Services after a change to this policy indicates your agreement with the updated terms. connectSCP reserves the right to terminate its Services to any Subscriber at any time in its sole discretion.

Phone and Internet Service. This AUP applies to member use of any connectSCP Voice Over Internet Protocol (VoIP) service (phone service) or Internet service (collectively, Service(s)) regardless of technology or the Internet-based application utilized. It is not acceptable to use the connectSCP network for any purpose that violates local, state or federal laws or to transmit communications that might be highly offensive or damaging to any recipients or to use the services in a manner that is unintended. It is not acceptable to interfere with, violate, circumvent, misuse, distribute or disrupt network users, equipment or services. A member may not:

1. Use any connectSCP Services or use or permit the use of Service for unlawful purposes or purposes that connectSCP believes to be unacceptable;
2. Use any Service to transmit, post or receive material that is threatening, abusive, libelous, defamatory, obscene, pornographic, or otherwise in violation of any local, state, federal or international law or regulation;
3. Transmit any information or software that contains a virus, worm, Trojan Horse, or other harmful component;
4. Transmit or download any information, software or other material that is protected by copyright or other proprietary right without the permission of the person owning that protected right.
5. Transmit SPAM or other bulk email;
6. Add, remove, or modify identifying network heading information (aka “spoofing”) to deceive or mislead, or any impersonation of another person using forged headers or other improper identifying information;
7.  Engage in any activity which would compromise member privacy or system security or gain access to any system or data without required permission (e.g. “hacking”) of the owner;
8. Engage in any activity which would result in third-party charges to connectSCP or any third-party actions taken against connectSCP;
9. Resell or otherwise share connectSCP’s Service, account information, or passwords;
10. Attempt to obtain unauthorized access to any network or account. This includes accessing data not intended for end user members, logging into a server or account without being expressly authorized to access or probing the security of other networks;
11. Attempt to interfere with the Service of others including users, hosts, and networks. This includes “denial of service” attacks, “flooding” of networks, deliberate attempts to overload a service and attempts to “crash” any host;
12. Distribute connectSCP Services beyond the scope of your end-user account;
13. Attach equipment, accessory, apparatus, circuit or devices that are harmful to the network and are attached to or connected with connectSCP facilities;
14. Use connectSCP’s Service for web or email hosting without making special written subscription arrangements with connectSCP;
15. Undertake, plan, encourage, assist, or accomplish any unlawful, deceptive, or fraudulent activity or purpose. This includes, but is not limited to conduct which infringes the intellectual property rights of any person or entity, or which in any way constitutes or encourages conduct that would constitute a criminal offense, or otherwise violate any local, state, federal, or international law, order, or regulation;
16. Use auto-dialers or predictive-dialing to dial sequentially, including rapid dialing or data pumping for the purpose of generating revenue directly or indirectly;
17. Violate any of the federal, state, or local telemarketing regulations including but not limited to the Telephone Consumer Protection Act of 1991 (“TCPA”), the Telemarketing Sales Rules (“TSR”), the Junk Fax Prevention Act of 2005, and Truth in Caller ID Act of 2009;
18. Send unsolicited calls, messaging, e-mailings (including, without limitation, commercial advertising and informational announcements) if such unsolicited activities could reasonably be expected to or do in fact provoke complaints;
19. Engage in any form of Robo calling as defined by the Federal Trade Commission’s Telephone Sales rule (TSR) that are unlawful;
20. Engage in any unlawful form of calling utilizing pre-recorded audio or non-live-human communications;
21. Engage in continuous or extensive chat line or conference call participation;
22. Use an open telephone line as a monitoring, intercom, or similar service;
23. Fail to monitor outbound call campaigns to minimize complaints which may be generated by repetitive and/or continuous messaging or calling to the same destination or number within a short period of time;
24. Use Services to record or monitor a phone call or other communication without securing consent from the call participants as required by applicable federal and state laws (including, as applicable, California’s Invasion of Privacy Act and similar laws);
25. Engage in extensive call forwarding or use of call forwarding or conferencing features to act as a bridge to chat lines or other conferencing facility;
26. Operate a call center or conference line;
27. Transmit or receive broadcasts over teleconferencing facilities or other means.

connectSCP does not screen in advance any specific content accessible using its Services. connectSCP disclaims any liability for any act or omission with regard to content the member finds objectionable or unsuitable. Use of information accessed by the Services is at member’s own risk. connectSCP disclaims any responsibility for the accuracy, privacy or quality of the information. By using the Services, the member agrees to hold connectSCP harmless for content accessed using the Services.

Any IP address assigned to a member on either a dynamic or static basis remains the property of connectSCP and may not be appropriated for any use other than as intended by connectSCP or transferred to any other party. connectSCP will not ask you for your password in an unsolicited telephone call or email. If you believe your password has been compromised, you should immediately change your password to prevent the unauthorized use of it.

Indemnification. The member agrees to indemnify and hold connectSCP harmless for any and all claims, damages, losses, expenses (including attorneys’ fees and other legal expenses) resulting from the member’s use (or misuse) of connectSCP’s Services whether or not such use is found to be in violation of any statute, regulation or rule.

Backup Power for Home Phone Services during Power Outages

For many years, your home phone would allow you to stay connected to emergency voice services during a power outage. However, many of today’s advanced home phone services require backup battery power to continue functioning during an electric outage. To avoid a disruption of home voice service during an outage –and to maintain the ability to connect to 911 emergency services - we at connectSCP offer you the option of purchasing backup power for your home phones. connectSCP offers two backup power options: (1) a standby battery with a minimum of eight (8) hours of backup standby power, and (2) a standby backup power battery with a minimum of twenty-four (24) hours of standby backup power.

What Your Battery Can – and Can’t – Do for You

connectSCP’s backup eight (8) or twenty-four (24) hour batteries for telephone modems allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup power source such as a generator, members will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power. Our backup batteries do not provide power to any services other than voice. Home security systems, medical monitoring devices, and other equipment will not run on a home phone backup battery.

Purchase and Replacement Options

If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you. The batteries offered by connectSCP are approximately one pound (1lbs.) and roughly the size of a milk carton.

If the company provides the backup batteries

You can purchase a backup battery directly through connectSCP. If you have any questions or simply want to purchase a backup battery through us, please call (800) 282-5064 or visit our website. Our 8-hour backup batteries cost approximately $125 and our 24-hour back up batteries cost approximately $250. Both options can be shipped directly to your house or can be picked up in one of our retail locations. If you do not feel comfortable installing your own battery (instructions are provided), please call us to make an appointment and we would be happy to assist you. However, please note that there may be a charge for the installation service.

If a third party provides the backup batteries

You can also purchase a backup battery through local retailers or on-line, including from the vendor identified below. Be sure to purchase the battery model that matches the type of modem that you have. Please contact connectSCP at (800) 282-5064 for this information.

Expected Backup Power Duration

Backup batteries are expected to last at least 8 hours or 24 hours on standby power, depending which option you choose. The 8-hour backup battery should give you [6 hours] of talk time, whereas a 24-hour battery backup will provide 18 hours of talk time. If you feel that is not enough time, you may extend your standby power by purchasing additional 8 or 24 hour batteries.

Instructions for Proper Care and Use of Your Battery

Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. We recommend that you store your battery above 14°F and below 120°F.

These batteries are not rechargeable. They will not last forever and should be replaced every 10 to 15 years, or when your device starts to make a loud beeping sound. That sound means that the battery is depleted, and must be replaced. See the instructions above for purchase and replacement options.

You should also periodically remove and test your battery, as described in the instructions included with your battery, to verify both the operation of the backup battery and its condition.

If you have any further questions about backup batteries, contact us.

Digital Millennium Copyright Act (DMCA) Policy. When connectSCP, LLC (“connectSCP”) receives a notice from a copyright holder or its authorized representative regarding an alleged violation of law by someone using an IP address identified as belonging to connectSCP, the following actions will be initiated:

1. connectSCP personnel will review the address to determine whether the address is in use by connectSCP or by one of its affiliates. If the address has been assigned to an entity other than connectSCP, the DMCA notice will be forwarded to that entity for review and any action or response if connectSCP can identify the owner.
2. If the address is assigned and used by connectSCP or one of its Subscribers, connectSCP personnel will attempt to identify the user. If the offender cannot be identified, the Designated Agent listed on connectSCP’s Internet site will be notified in order to respond accordingly to the copyright holder or its agent. Copyright holders may contact connectSCP as outlined under Notification of Copyright Infringement to provide notice of any potential violations. The following actions may be taken with offenders:
   1. If the offender is an employee, the responsible supervisor will be notified, and appropriate disciplinary action may be warranted. A copy of the violation will be filed by HR in the employee’s personnel file.
   2. If the offender is a Subscriber, the Subscriber will be notified by telephone and email of the offense. If it is a first-time offense, the Subscriber will be notified and advised that an alleged violation of copyright law has been received and that any further violations could affect the Subscriber’s access to the Internet. Notification of a second offense will result in the same action. A third offense will result in notice that Internet service will be restricted for seven (7) days to limit the ability to violate the law. A fourth offense will result in the termination of Internet service, unless otherwise determined by connectSCP.

Notification of Copyright Infringement: If you are a copyright owner (or an agent of a copyright owner) and believe any user material posted on our sites infringes upon your copyrights, you may submit a Notification of Claimed Infringement under the Digital Millennium Copyright Act ("DMCA") by sending the following information to our Designated Copyright Agent:

1. Clear identification of the copyrighted work;
2. Identification of the material allegedly copying the original work, and information reasonably sufficient to allow us to locate the material;
3. Accurate contact information of the person submitting the claim;
4. Statement that the claim is being made with the good faith belief that the alleged use is not authorized by the copyright owner;
5. A statement that the claim is accurate, and under penalty of perjury, the complaining party is authorized to act on behalf of the copyright owner;
6. Signature of the person submitting the claim.

You can submit your Notification to us using the following contact information and Designated Agent:

• Company legal name: connectSCP, LLC
• Names doing business under: connectSCP, LLC
• Designated Agent: Attn: Lee Rutherford
• Mailing address of Agent: 720 Mill Park Drive Lancaster, Ohio 43130
• Telephone: (800) 282-5064
• Email: feedback@connectSCP.com

The Designated Copyright Agent should be contacted only for notices regarding alleged copyright concerns. All other feedback, comments, questions, and other communications should be directed to us through the General Contact Information below.

General Contact Information.
If you have any questions regarding this policy or otherwise, please contact connectSCP customer service at: (800) 282-5064 or email us.

DISCLOSURE CONCERNING IP-ENABLED 9-1-1 SERVICES

1. Definitions. For the purposes of this Disclosure, the following capitalized terms are defined as follows:“Dispatchable Location” means the Service Address and additional data that would permit a PSAP and emergency responders to locate a 9-1-1 caller in a reasonable amount of time. The Dispatchable Location may be the same as or different from the Service Address.

   “E911 Service” means emergency calling by which a 9-1-1 call is routed to the PSAP assigned to the Service Address and information regarding the Dispatchable Location is provided to the PSAP.

   “IP Services” means communications services using internet protocol (IP) in their delivery, including session initiation protocol (SIP), voice over internet protocol (VoIP), hosted IP voice or similar IP-based technologies or applications.

   “MLTS” means a multi-line telephone system.

   “NG911 Service” means E911 Service initiated and/or completed using IP Services. Depending on the capability of the IP Services and PSAP, NG911 may include not only voice but also multimedia data and geospatial location information.

   “PSAP” means a public safety answering point for emergency 9-1-1 calls.

   “Service Address” means the physical address provided by the Subscriber and assigned to or associated with a telephone number provided by connectSCP.

2. Disclosure. NG911 Service works differently than traditional wireline and wireless E911 Service. These differences depend on the services, equipment and devices used to make the emergency call and on the location of the user making the call. Subscribers with NG911 Services are responsible for informing employees, guests, and other persons who may be present at the Service Address of the important differences and limitations of NG911 Service as compared to traditional wireline or wireless E911 Service. If a Subscriber is uncomfortable with any of the terms, conditions, or limitations of NG911 Service described in this Disclosure, the Subscriber may wish to consider also maintaining an emergency landline at the Service Address.
3. Dispatchable Locations for Emergency Calling. connectSCP will obtain from all Subscribers a registered Service Address for all IP Services and/or equipment, including the Dispatchable Location where equipment will be installed, and service will be used. For any services utilizing an MLTS environment, the Subscriber may be required to provide multiple Dispatchable Locations. Complete and accurate Service Address and Dispatchable Location information is essential for emergency responders to locate any users dialing 9-1-1 from a device at the location. connectSCP will not provide IP Services to a Subscriber on an active telephone number and will not activate a telephone number that is intended to have NG911 Service, unless and until a Service Address, Dispatchable Location and any other required information has been provided to connectSCP. The registered Service Address and Dispatchable Location will be associated with a telephone number, which will be used to determine the closest PSAP when 9-1-1 is dialed. Before a Subscriber changes the registered Service Address or Dispatchable Location associated with a telephone number or moves any service, equipment or device, it is important to contact connectSCP, so that connectSCP can confirm that the registered Service Address and Dispatchable Location are properly updated. The Subscriber is solely responsible for providing connectSCP with complete and accurate Service Address and Dispatchable Location information for each telephone number and for keeping such information updated.
4. Functional Limitations of IP Services. IP Services, including NG911 Service, are subject to the following disclaimers and limitations:
   1. NG911 Service will not operate in the event of a power failure or disruption. Should there be an interruption in power, IP Services (including NG911 Service) will not function until power is restored. Please note, Subscriber premises equipment or devices may need to be reset. Subscribers may contact connectSCP for information and options concerning battery or other back-up power.
   2. NG911 Service will not operate if a broadband connection is disrupted. Service outages, interruptions or degradation of broadband service, or termination or suspension of service for any reason, will prevent use of IP Services, including NG911 Service.
   3. Failure to provide an accurate Service Address or Dispatchable Location for a telephone number may result in 911 calls being routed to the incorrect local PSAP and/or emergency responders being dispatched to the incorrect location. NG911 Service may not function, or calls may be routed to emergency responder who will not be able to assist if service, equipment or a device is moved to a different street address or location other than the registered Service Address and Dispatchable Location. It may take several days for any change in a registered Service Address or Dispatchable Location to be processed. The Subscriber must notify connectSCP in advance of any changes to a registered Service Address or Dispatchable Location.
   4. Calls made using IP Services may be delayed or dropped due to the technical constraints of IP Services and underlying network architecture. Because of differences in technology, the impacts of network congestion, and/or reduced speed in the routing of emergency calls made utilizing NG911 Services are different than if the calls were made using traditional (non-IP) public switched telephone networks. If a 9-1-1 call cannot be completed, is dropped or disconnected for any reason, the PSAP and emergency responders may not be able to identify a phone number in order to call back. connectSCP relies on third party carriers for assistance in routing NG911 calls to local PSAPs or a national emergency calling center. connectSCP disclaims all responsibility and assumes no liability for the conduct of local PSAPs and the national emergency calling center and any third party carriers or service providers.
5. Limitations on Liability. connectSCP is not responsible for any service outages related to the loss of electrical power, connectivity, suspension, or termination of broadband Internet services, failure of third party IP technologies or applications, or other circumstances beyond Company’s reasonable control, including any failures resulting from events such as, but not limited to, acts of God, acts of nature, strikes, fire, war, riot, acts of terrorism and government actions. Except as otherwise required by applicable laws or regulations, connectSCP is not responsible for and shall have no liability relating to the performance of NG911 Service provisioned by any other telecommunications carrier or IP services provider, even if such service is accessed using the equipment or underlying IP Services provided by connectSCP.
6. Indemnification. In addition to any other indemnification obligations under applicable service contracts or terms of service (but without any duplication of recovery), the Subscriber shall indemnify and hold connectSCP harmless against any and all damages, claims and expenses resulting from the Subscriber’s failure to comply with any of the Subscriber’s requirements or responsibilities described herein, including without limitation: (a) failing to provide a Service Address, Dispatchable Location or other required information; (b) providing an incomplete or inaccurate Service Address, Dispatchable Location or other required information; (c) failing to promptly update a Service Address or Dispatchable Location information in the event such address, location or information has changed or (d) the use of any service, equipment or devices at a location other than the Service Address and Dispatchable Location.

Privacy Policy

connectSCP, LLC (connectSCP) is committed to respecting and protecting our subscribers’ privacy. connectSCP obtains and uses subscribers’ information for business purposes only and to enable connectSCP to provide its subscribers with the best service possible. Please review this Privacy Policy to better understand how we collect information, how that information is used, and your options as to the collection and use of your information. This Privacy Policy is applicable to connectSCP’s subscribers and visitors to its website and is intended to provide information regarding connectSCP’s methods for collecting and use of information.

What Types of Information Does connectSCP Collect?

Whether you are communicating with connectSCP or using its fiber service, connectSCP may collect both personal and non-personal information. “Personal Information” refers to information that is particular to you, such as your name, address, phone number, email address and other account, service, or billing information. “Non-personal information” refers to information that does not by itself identify a specific individual. This information includes websites visited, network traffic data, services and features used or call record details.

How Do We Collect Information from You?

connectSCP may collect information from you through communications such as via the web, phone, email, mail, surveys, or through the services provided to you as a subscriber.

Information may be collected in the following ways:

• Browsing Our Site
  • IP addresses may be collected for the purposes of system administration, gathering broad demographic information, and monitoring the level of site activity.
  • Information may be collected regarding the referring URL, browser used to come to our site, and the pages of our site that you viewed during your visit and any search terms entered on our site.
  • Emails may be sent by a subscriber to connectSCP on this website. connectSCP may retain the information in any email that you send to us, such as your name, email, address, or phone number.
• Voice and Internet Services
  • connectSCP may monitor the network and take measurements of network performance and the performance of your Internet connection to improve the subscriber’s or connectSCP’s overall service levels.
  • During communication with connectSCP for service support, we may also access information about your subscriber premise equipment such as computers and wireless devices or other device settings to provide customized technical support or to install specific applications or services for your use.
  • connectSCP reserves the right to access broadband traffic from individual accounts for the purpose of general maintenance and management of the network, as well as upon request by law enforcement officials.
• Provision of Information by Third Parties
  • connectSCP may obtain credit information about you from third parties when you purchase products or sign up for services with connectSCP.

How is Your Personal Information Used?

connectSCP uses your information in connection with delivering its products and services to you and to protect subscribers, employees, and property against fraud, theft, or abuse. connectSCP may also use the information supplied in order to personalize portions of our services. Some of these personalized services are made available directly by connectSCP, while others may be offered by a partner. In addition, connectSCP may analyze and evaluate subscriber preferences, comments, and criticism of its offerings in order to make improvements to the present and future versions of the service.

connectSCP may use personal information it collects to provide you with information or better services. In addition, we may use the non-personal information we collect to provide you with a better experience in the future. connectSCP does not rent, sell, or trade your private information to any non-affiliated third party.

With Whom Do We Share Your Information

• With our subscribers: connectSCP may share generalized personal information with our subscribers to make sure your experience is at the highest level possible and that you have the fullest service that connectSCP has to offer. Information shared will never include personally identifiable information. This is subject to applicable legal restrictions, such as those that exist for Customer Proprietary Network Information (CPNI).
• With Vendors that Perform Services for connectSCP: We may share your personal information with vendors that perform services on our behalf and only as necessary for them to perform those services. We a) require those vendors to protect any personal information they may receive in a professional manner consistent with our policy and b) we will not provide personal information to anyone for the marketing of their own products and services without your consent.

Other Circumstances Which May Warrant Sharing Your Personal Information

• Complying with any court ordered subpoenas or any other legal process.
• To assist with identity verification and prevent fraud and identity theft.
• Enforcing our agreement and property rights.
• For safety reasons.
• Obtaining payments for products and services that appear on your connectSCP billing statements, or those of our subscribers, including the transfer or sale of delinquent accounts to third parties for collection.

Internet Use

Any web sites of connectSCP may contain links to other web sites. connectSCP is not responsible for the content or privacy policies of other sites. Even though connectSCP will use its best efforts to assure privacy and confidentiality, material on the web, e‐mail, or other electronic communications cannot be guaranteed to be protected against access by unauthorized persons. Access by unauthorized persons can be obtained without your consent or our consent. This is simply a function of the technology in today’s environment.

Protection of Underage Children

connectSCP’s website or usage of is not intended for children under the age of 15 years. connectSCP does not knowingly collect or solicit personal information from anyone under the age of 15 or knowingly allow such persons to register for use of any of our products or services. In the event connectSCP learns that we have collected personal information from a child under the age of 15 years without verification or parental consent, we will delete such information as quickly as possible.

How Does connectSCP Protect Your Personal Information?

connectSCP takes reasonable precautions to protect your personal information against unauthorized access by requiring the employees to use secured access authentication and passwords to obtain subscriber information and by storing electronic file information on a secure server, which is accessible only by authorized personnel.

No data transmission over the Internet can be guaranteed to be 100% secure and we will not be held liable should a third party illegally obtain your personal information via an Internet transmission. While we do our due diligence to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk.

How Does the subscriber Provide Consent?

By using connectSCP services, you agree with our Privacy Policy and practices and procedures contained herein regarding the collection and sharing of your information. To opt out of the sharing of your information for marketing purposes, please contact connectSCP.

How Often Are Changes Made to this Privacy Policy and How Can You Learn of Any Changes

connectSCP reserves the right to change, modify, or update this policy at any time without notice. In the event of any modification, we will post the changes in this Privacy Policy. If such changes are material, we will either announce the change on the home page of the site or take other actions as we deem appropriate under the circumstances. You are encouraged to periodically visit this page to determine the current Privacy Policy to which you are bound. Continued use of the connectSCP website and/or Services indicates your agreement with the updated terms.

connectSCP commits to the open and non-discriminatory use of the Internet by its Subscribers and commits to use reasonable network management practices. connectSCP will manage its network and provide access in accordance with the Federal Communications Commission’s (FCC’s) rules. connectSCP’s policies regarding network management practices are outlined herein in an effort to create transparency and to inform current members, prospective Subscribers, third-party content providers and other interested parties.

Transparency. connectSCP shall make available public information on its website www.connectscp.com/terms regarding its AUP and terms of its service sufficient for members to make an informed choice regarding their use of such services. connectSCP will not unjustly or unreasonably prevent or interfere with competition among content, applications, service, or device providers.

Network Management. connectSCP uses generally accepted technical measures to provide acceptable service levels to all members, such as application-neutral bandwidth allocation, as well as measures to address service attacks, illegal content and other harmful activities to protect network integrity and reliability.

Blocking. connectSCP reserves the right to disconnect or limit any account access to the Internet that in the opinion of its system administrator is a threat to the security or lawful operation of the Internet service or the service’s software and/or hardware or that repeatedly violates the terms of this AUP. connectSCP reserves the right but does not assume the responsibility to block or limit access to content that violates this AUP. connectSCP shall not unjustly or unreasonably block access to lawful content, applications, services or non-harmful devices, subject to reasonable network management.

Throttling. connectSCP shall not unjustly or unreasonably (other than reasonable network management elsewhere disclosed) degrade or impair access to lawful Internet traffic based on content, application, service, user, or use of non-harmful devices, including a description of what is throttled and when.

Affiliated or Paid Prioritization. connectSCP shall not unjustly or unreasonably favor some traffic over other traffic including through use of techniques such as traffic shaping, prioritization, or resource reservation, to benefit an affiliate or in exchange for consideration, monetary or other benefit.

Congestion Management. Congestion due to malfunctioning hardware and/or software will be remedied as quickly as network engineers can diagnose and identify the offending hardware / software. Congestion due to control and limit the offending source. connectSCP may seek criminal charges against those who inflict network malice. connectSCP may also attempt to recover costs incurred from network malice.

connectSCP reserves the right to prioritize traffic based on real time and non-real time applications during heavy congestion periods based on generally accepted technical measures. connectSCP reserves the right to set speed thresholds on the amount of data you as a member can upload and download within stated time periods. If you exceed these thresholds, connectSCP may temporarily limit the speed at which you can send and receive data over the connectSCP access network. connectSCP may use other traffic management and prioritization tools to help ensure equitable access to the connectSCP network for all Subscribers. Excessive bandwidth or hardware usage that adversely affects connectSCP’s ability to provide its Internet or any other service may result in additional account management and fees.

connectSCP reserves the right to monitor member usage and evaluate on an individual account basis bandwidth or hardware utilization to efficiently manage the performance of the network to ensure a sustainable quality broadband service is provided. Peak network usage is between 4 pm and 11 pm Monday – Friday and 10 am – 11 pm Saturday and Sunday. During peak usage times, priority is given to applications such as browsing, email, streaming, instant messaging, gaming and VoIP. The member further agrees that connectSCP has the right to disclose any information it deems necessary to satisfy any legal or operational requirements.

Application-Specific Behavior. connectSCP does not make use of any application-specific network management practices. connectSCP does not modify protocol fields in ways not prescribed by the protocol standard. connectSCP does not inhibit or favor certain applications or classes of applications. connectSCP does not block or rate-control specific protocols or protocol ports, except for malformed or non-standard protocol traffic as identified by connectSCP and outbound Simple Mail Transfer Protocol (“SMTP”) as a protection and security control mechanism against unsolicited commercial email (“UCE”).

Device Attachment Rules. Devices connecting to connectSCP’s network must conform to general public standards and be non-harmful to the network.

Security. connectSCP provides its own methods to secure and protect its Internet service and network. Such action is not a substitute for the member providing his/her own security or protection for your own software, devices, network or data. connectSCP specifically disclaims any liability for any breach of security or any harm to member’s computing system while connected to connectSCP’s Internet service.

Discrimination. connectSCP shall not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, subject to reasonable network management practices.

Performance Characteristics. The advertised speed of connectSCP’s Internet service is the maximum bandwidth throughput that is available and achievable with the technology utilized by connectSCP. Our member serving networks are comprised of various access platform technologies that deliver Internet service. Some characteristics of generally available Internet access by type:

• FTTP (Fiber-to-the-premise) supports up to 1000 Mbps, less than 50ms latency, depending on service level subscribed.

Several factors may affect the actual bandwidth throughput of connectSCP’s Internet service offerings. This includes but is not limited to distance between service point and connectSCP’s central office as well as the member’s computer, modem or router used. Internet traffic and activity during peak usage periods may also impact the available bit rate.

Pricing. Please click on the following website link for pricing information including monthly prices, usage-based fees, and fees for early termination or additional network services at: www.connectscp.com/services.

Privacy Policies. Please click on the following website link to view connectSCP’s complete privacy policy: www.connectscp.com/terms. connectSCP does not generally inspect network traffic. Certain traffic information is retained and stored for specific periods of time as required by state or federal law. This includes information stored and provided to law enforcement as it relates to information requested by law enforcement pursuant to national security and/or criminal statutes and Acts. connectSCP does not otherwise store, use, or provide traffic information for non-network management purposes.

Impact of Non-Broadband Internet Access Service Data Services.
Real time services, such as Non-BIAS services, include Voice over Internet Protocol (VoIP), school’s curriculum-approved applications and content, and other school or hospital connections, command optimal bandwidth. As Non-BIAS traffic is combined with general Internet traffic on connectSCP’s network, broadband customers could experience service delays, although very unlikely, if there is an occurrence of congestion on connectSCP’s network. In any such event, the Non-BIAS traffic is given priority over general Internet traffic.